Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01506 670027, Monday to Friday from 8am to 6pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form, Monday to Friday 8am to 6pm. We will respond within 4 hours during opening times
- phone us on 01506 670027, Monday to Friday from 8am to 6pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- phone us on 01506 670027, Monday to Friday from 8am to 6pm
- reply CANCEL to your appointment reminder text message
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 10am. Please give as many details as possible so that the priority of the call can be assessed. Non-urgent home visits requested after 11:00am cannot be guaranteed to be done on the same day.
Non-urgent advice: Doctors time
Early Morning Appointments
The practice now offers appointments between 7am and 8am. These appointments must be booked in advance. Please note that the surgery is only open for the pre-booked appointments during this hour. Normal service will commence at 8am.
Video Surgeries
Our Registrar is required to video some surgeries. This is done for training purposes only and looks at how the doctor deals with various problems. If you have an appointment in this surgery and do not wish participate you can ask for the video to be switched off: however this has been shown to be an important method for teaching. These consultations are always kept confidential.